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Information Techology Infrastructure Library

IT Infrastructure Library is a framework of good practise for design impement and operate service strategy in company and in business relationship. 

Service Strategy

The Service strategy volume provides guidance on how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset.

Service Operation

This volume embodies practices in the management of service operations. It includes guidance on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer and the service provider


Service Design

The Service Design volume provides guidance for the design and development of services and service management processes

Service Transition

The Service Transition volume provides guidance for the development and improvement of capabilities for transitioning new and changed services into operations.